Technology solutions designed for healthcare practices — keeping patient data secure, systems compliant, and your clinicians focused on care, not computers.
Medical and dental practices face unique technology challenges that generic IT providers simply don't understand. Patient data is among the most sensitive information there is — protected by PIPEDA in Canada (and HIPAA for cross-border services). A data breach doesn't just mean downtime; it can mean regulatory fines, reputational damage, and loss of patient trust.
We specialize in healthcare IT. We understand clinical workflows, EMR/EHR systems, dental practice management software, diagnostic imaging, and the compliance frameworks that govern them. We ensure your technology supports your practice — not the other way around — while keeping patient data secure and your operations running smoothly.
From solo practitioners to multi-location clinics, we provide IT support that's tailored to the way healthcare works — including after-hours support when your systems need to be up and running for patient care.
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Comprehensive technology services built around the needs of medical and dental practices.
We support all major Electronic Medical Record and Electronic Health Record platforms including Accuro, OSCAR, PS Suite, MedAccess, and Wolf. We handle installation, updates, database maintenance, performance optimization, and integration with diagnostic devices and lab systems.
Full support for dental practice software including Dentrix, ABELDent, Tracker, MaxiDent, and Cleardent. We manage imaging software integration (intraoral cameras, digital X-rays, CBCT), insurance claim submission systems, and recall management tools.
We ensure your IT infrastructure meets all regulatory requirements for protecting patient health information. This includes data encryption at rest and in transit, access controls and audit logging, secure backup with off-site storage, business associate agreements, and annual compliance assessments.
Patient records are irreplaceable. We implement encrypted, automated backup solutions with off-site replication and regular restore testing. In the event of hardware failure, ransomware, or a natural disaster, your practice can be back online within hours — not days or weeks.
We design clinic networks that segregate patient data from guest WiFi, support bandwidth-intensive imaging applications, and maintain rock-solid reliability. Every access point and switch is configured for both performance and HIPAA/PIPEDA compliance.
From exam room computers to front desk workstations to practitioner tablets — we keep every device secure, updated, and working. We manage Windows and macOS endpoints, configure exam room setups, and ensure clinical applications are always accessible.
We help you navigate the complex landscape of healthcare data regulations.
Canada's Personal Information Protection and Electronic Documents Act sets strict rules for how patient data must be collected, stored, and protected. We ensure your IT systems, policies, and procedures align with PIPEDA requirements — including breach notification protocols, data retention policies, and patient consent management.
Ontario's PHIPA, Alberta's HIA, and BC's PIPA each impose additional requirements on healthcare providers. We understand the nuances of provincial legislation and ensure your practice meets both federal and provincial obligations.
Regular security risk assessments are required under PIPEDA and most provincial health privacy laws. We conduct thorough assessments of your IT environment, identify vulnerabilities, document findings, and provide a prioritized remediation plan with clear timelines.
If a privacy commissioner or regulatory body audits your practice, you need documented evidence of your compliance efforts. We help you maintain comprehensive logs, access records, and compliance documentation so you're always prepared.
Deep experience with the software and hardware that powers modern healthcare practices.
PIPEDA requires that you protect personal health information with security safeguards appropriate to the sensitivity of the data. In practice, this means encryption of data at rest and in transit, access controls that limit who can view patient records, audit trails that track who accessed what and when, secure backup with tested restoration procedures, documented security policies, and a breach response plan. We can assess your current state and close any gaps.
We support all major EMR platforms used in Canada including Accuro, OSCAR, PS Suite, MedAccess, and Wolf. Our technicians understand how these applications work, how to optimize their performance, and how to troubleshoot common issues. We also work directly with EMR vendor support teams when needed for complex issues.
If you're on our managed plan, our 24/7 monitoring detects ransomware activity early, often before it spreads. Our encrypted, off-site backups ensure patient data is safe and recoverable. We follow a documented incident response procedure: isolate affected systems, assess scope, restore from clean backups, and report to regulatory authorities as required by PIPEDA. We also conduct a post-incident review to prevent recurrence.
Yes. We help practices implement secure telehealth solutions that integrate with their EMR, meet PIPEDA requirements for patient privacy, and are easy for both clinicians and patients to use. This includes hardware setup (webcams, microphones), software configuration, network optimization, and staff training.
Let us handle the technology while you focus on providing excellent patient care.